Mission
Reporting to GOPS operational manager the role will ensure that technical support on the Murex platform and Murex production chain is delivered with a high level of quality for both internal and external clients
Responsibilities
- Provide technical support while maintaining effective working relationships with internal and external clients: Analyze and manage incidents and propose solutions, according to the Service Level Agreements (SLAs) Identify underlying root causes for reoccurring problems to improve the overall service of the team Identify potential technology enhancements to improve the technical support, where possible.
- Contribute to the knowledge database build and update: Write and update documentation covering technical aspects of the Murex platform delivered to the clients Write troubleshooting procedures, ‘’How to’s’’ and other in depth technical documentation for internal usage
- Work in cross team collaboration environment : Share knowledge and expertise and coach newcomers to leverage the technical skills within the team Provide technical support to Murex offices as internal clients relying on other technical experts in Murex (System team, development team, architecture,…) in order to enable them to focus on their own core business
Requirements
- Computer science or engineering degree from a reputable university
- 0-2 years relevant experience in troubleshooting technical issues
- Advanced skills in either UNIX, Linux or Windows power users
- Scripting Skills: Unix/Windows Shell scripting
- Programming Skills: Java, C (C# a plus)
- DB Skills: SQL (query building and performance analysis), DBA skills for Sybase and Oracle a plus
- Networking skills with a good understanding of TCP/IP communication
- XML technologies: a good understanding of XML data storage, formatting and parsing
- Client orientation
- Cross group collaboration and team work
- Drive for excellence
Send your resume to recruitment-lb@murex.com quoting reference GOPS-2-2010.
