Tech Support/QA - SerVme - Lebanon

serVme, a growing tech startup and analytics software provider in Lebanon, a young dynamic team, is looking for tech support/Quality assurance experts.

info@servmeco.com

System Technician - Triple C - Lebanon

The Candidate should be a dynamic person, team worker, holding a degree in TS computer science or equivalent, with minimum 2 years experience in hardware assembly, on site support, software installation and troubleshooting such as (DOS, Microsoft Windows/Office, AutoCAD…). Network knowledge is a plus. Good written and spoken communication skills in English and Arabic.

General Requirements
- Well presented
- Highly organized, self motivated and dynamic
- Capable of working under stress, perseverance
- Team player
- Fluent in English speaking and writing

Send CV to jobs@triplec.com.lb indicating the job title.

Senior Support Engineer - Anzima - Lebanon

- Report to the IT Manager
- Primary point of infrastructure support for end-users
- Maintain ticketing support system, manage, escalate and organize tickets flow
- Troubleshoot and solve technical problems on various types of computer systems and software, both remotely and onsite in an efficient manner
- Communicate with customers and technical personnel in both written and oral form
- Perform implementation of application upgrades and/or new releases
- Assist in documentation of third party application systems, process flows and technical release notes for the purpose of recovery, patches, enhancements and upgrades

Requirements
- Engineering Degree is a must
- Very Good knowledge of Microsoft Windows environment
- Very Good knowledge of Microsoft Exchange and ForeFront
- Very Good knowledge of Virtualization concepts
- Very Good knowledge of basic hardware troubleshooting
- Good knowledge in networking concepts
- Microsoft certifications
- 3+ years experience in a similar position

anzima@anzima.com.lb

Operational System Support - OMT - Lebanon

- Answer OMT agents calls & respond to their requests
- Provide remote support to OMT agents facing operating system related problems
- Activate, deactivate user’s accounts & reset their passwords
- Handle installation, configuration & removal of user’s machines applications
- Test applications when customization is applied
- Create new locations accounts to the system & close or suspend them
- Coordinate closely with the ICT Department on system related issues
- Issue memos
- Report common problems and mistakes to supervisor; recommend actions to be taken.

Skills
- BA in MIS, Business computer or Business Administration Management
- 0/2 years of system & application support experience or customer service
- Communication
- Customer Oriented/ Ability to deal with different types of customers
- Problem Solving
- Flexibility
- Accuracy
- Ability to work under pressure

jobs@omt.com.lb

It Support Officer - Monaqasat - Lebanon

Monaqasat is looking for an IT Support Officer to join its newly created Beirut design office. The successful candidate(s) will work together with the CTO to help us improve every aspect of Monaqasat and would be key in helping us testing and developing exciting new features we’ve been working on.

You have
- Very good background in computers, programming and software development lifecycle
- Excellent language skills in Arabic and English (French is a plus)
- Excellent communication skills verbal and written. Ability to communicate effectively with colleagues, application end users and commercial support officers
- Ability to listen sympathetically and understand incoming support tickets, comments and problems then interpret to both technical and non-technical audience
- Excellent planning and organizing skills
- Ability to prioritize and motivated to meet due dates

You are
- A doer who loves to get things done on time and with the best quality possible
- A strong team player
- Accustomed to a startup environment that includes flexible working hours

What Monaqasat can offer you
- A very competitive salary and other benefits as per the Lebanese Labour Law
- An awesome work environment and open office space
- Ongoing trainings and seminars, both in-house and outside office

jobs@monaqasat.com

Technical Support Engineer - IDS - Lebanon

IDS is looking for an experienced Technical Support Engineer willing provide professional technical support on IT systems as well as implement client-server applications developed by IDS. Experience on Microsoft products and standard applications and on implementing ready-made financial applications for at least 2 years is a must. Good attitude towards fellow IDS engineers as well as clients is also required.

- Receive training on all needed IDS applications especially on Libra Financials
- Prepare demonstrations on required applications
- Analyze and understand client business process
- Prepare implementation plans and manage client accounts
- Implement IDS packages along with Microsoft products and solutions
- Provide training, support, and follow-up on IDS applications
- Guide and direct the customer's technical staff
- Insure optimal performance of software at client's site
- Warn client about potential dangers, crashes, or malfunctions related to software and/or hardware
- Send letters to clients defining problems and proposing appropriate solutions whenever system and/or application upgrades are performed.
- Provide consultancy to clients
- Train fellow customer support members on old and newly developed issues (exchange of expertise)
- Prepare training schedules for clients and fellow customer support engineers
- Meet clients to study their business and suggest and deliver solutions
- Receive by phone clients' complaints, visit them to resolve technical problems (if the problem couldn't be resolved over the phone), and provide answers and optimal solutions.
- Follow up with IDS development team for clients' modifications, bugs, new development, or any related issues
- Contact hardware vendors to obtain prices and study their offers
- Attend vendor's conferences
- Take full responsibility for any delays due to mismanagement, lack of expertise, or reasons of the sort
- Report to customer support leader client related problems
- Prepare service reports
- Provide customer support leader with new ideas about enhancing the Customer Support department by assessing the current situation and visualizing optimal strategies
- Handle direct after-sale contacts with clients
- Schedule training for customers and determine the material needed in coordination with the customer support leader
- Follow up with clients after training to ensure optimal training results

careers@ids.com.lb

Network & Telecom Technician - LAU - Lebanon

The IT Network, Telecom & Multimedia Department has a vacancy for a Network & Telecom Technician who is mainly responsible for the maintenance of the physical voice, data and video network infrastructures on the Byblos Campus.

Responsibilities
- Installs, terminates, and maintains the structured cabling (UTP, Fiber Optics, Coaxial,…) used for voice, video and data networks
- Installs, connects and maintains telephone sets and faxes, as well as PCs, TVs, and Video Conferencing equipment
- Troubleshoots physical cable plant problems and works with the Physical Plant Department and outside contractors to fix these problems
- Performs routine maintenance and minor repairs on all Telecom rooms, equipment, and Data Centers
- Monitors MPT telephone lines and UPS availability
- Assists in documenting changes of the cable plant and inventory of the switches and phones
- Sets up and supports smart classroom equipment

Qualifications
- BT or TS degree in a related field from a renowned technical school
- Thorough knowledge of latest technology trends in Telecommunications equipment and software
- Exacting accuracy in the operation of Network & Telecom equipment
- Knowledge of applicable Network cabling industry standards
- Ability to work in a team-oriented environment
- Skill in analyzing systems and specifications
- Acceptable verbal and written English skills
- Physically fit to perform above duties.

Send CV, a letter of interest and three references with subject "Network & Telecom Technician" to byblos.hire@lau.edu.lb

Senior Support Engineer - Anzima - Lebanon

- Report to the IT Manager
- Primary point of infrastructure support for end-users
- Maintain ticketing support system, manage, escalate and organize tickets flow
- Troubleshoot and solve technical problems on various types of computer systems and software, both remotely and onsite in an efficient manner
- Communicate with customers and technical personnel in both written and oral form
- Perform implementation of application upgrades and/or new releases
- Assist in documentation of third party application systems, process flows and technical release notes for the purpose of recovery, patches, enhancements and upgrades

Skills
- Engineering Degree is a must
- Very Good knowledge of Microsoft Windows environment
- Very Good knowledge of Microsoft Exchange and ForeFront
- Very Good knowledge of Virtualization concepts
- Very Good knowledge of basic hardware troubleshooting
- Good knowledge in networking concepts
- Microsoft certifications
- At least 3 years experience in a similar position

anzima@anzima.com.lb

Technical Support Engineer - IDS - Lebanon

IDS is looking for an experienced Technical Support Engineer willing provide professional technical support on IT systems as well as implement client-server applications developed by IDS. Experience on Microsoft products and standard applications and on implementing ready-made financial applications for at least 2 years is a must. Good attitude towards fellow IDS engineers as well as clients is also required.

Requirements
- Receive training on all needed IDS applications especially on Libra Financials
- Prepare demonstrations on required applications
- Analyze and understand client business process
- Prepare implementation plans and manage client accounts
- Implement IDS packages along with Microsoft products and solutions
- Provide training, support, and follow-up on IDS applications
- Guide and direct the customer's technical staff
- Insure optimal performance of software at client's site
- Warn client about potential dangers, crashes, or malfunctions related to software and/or hardware
- Send letters to clients defining problems and proposing appropriate solutions whenever system and/or application upgrades are performed.
- Provide consultancy to clients
- Train fellow customer support members on old and newly developed issues (exchange of expertise)
- Prepare training schedules for clients and fellow customer support engineers
- Meet clients to study their business and suggest and deliver solutions
- Receive by phone clients' complaints, visit them to resolve technical problems (if the problem couldn't be resolved over the phone), and provide answers and optimal solutions.
- Follow up with IDS development team for clients' modifications, bugs, new development, or any related issues
- Contact hardware vendors to obtain prices and study their offers
- Attend vendor's conferences
- Take full responsibility for any delays due to mismanagement, lack of expertise, or reasons of the sort
- Report to customer support leader client related problems
- Prepare service reports
- Provide customer support leader with new ideas about enhancing the Customer Support department by assessing the current situation and visualizing optimal strategies
- Handle direct after-sale contacts with clients
- Schedule training for customers and determine the material needed in coordination with the customer support leader
- Follow up with clients after training to ensure optimal training results

careers@ids.com.lb

IT Helpdesk Agent - Issa Holding - Lebanon

A help desk is an information and assistance resource that troubleshoots problems with computers or similar products- Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail.

Responsibilities
- Knowledge and experience in installing, configuring, troubleshooting Microsoft Windows server OS.
- Knowledge and experience in managing Microsoft Active Directory Services and group policies.
- Knowledge and experience in Microsoft System Center and Infrastructure products (System Configuration Center, Operations Manager, Windows System Update Server, Microsoft Forefront….)
- Knowledge of Windows services such as DNS, DHCP, DFS, etc…
- Knowledge and experience in managing VMW are and Windows HyperV virtualization services.
- Experience in running Microsoft Clustering Services.
- Knowledge of MS Exchange and SQL.

Requirements
- Able to organize and prioritize work in a multi-task environment.
- Able to meet deadlines, follow through commitment and take corrective action where appropriate.
- Effective written, oral and presentation skills
- Gender: Male
- Minimum Education Level required: Bachelor
- Minimum Years of Experience required: 3 to 5 Years

info@issaholding.com

Technical Support - Entelligence - Lebanon

Entelligence, a fast growing Lebanese Information Technology company is looking for a serious Technical Support personnel who will support the client in technical problems they may encounter in the operation of software, hardware, operating systems, applications, etc.

Duties and Responsibilities
- Installs, tests, and maintains a variety of personal computing hardware and software systems, with local area network connections
- Performs diagnostic tests, modifies or repairs hardware
- Replaces hardware or software as needed
- Assists client in software and hardware problem resolution
- Logs calls and takes appropriate action to ensure a satisfactory response with acceptable time frames for the client
- Keeps up to date with current trends and is prepared to make recommendations
- Keeps customer log updated
- Follows support documentation.

Skills
- Support on Win2K / XP environment
- Support on Hardware PC
- Worked already on customer site
- A strong understanding of a wide variety of personal computing equipment and software
- Ability to follow manuals and read complicated instruction
- Ability to operate a variety of standard office equipment including personal computers, printers, etc.
- Experience in a support capacity in a user-oriented environment
- Good communication skills
- Fast Learner
- Team worker
- Responsible

Requirements
- 1 to 2 years of experience in the above tasks.
- Computer related University degree
- Motorized
- Willing to use his car for work requirements
- Willing and able to work flexible hours
- Not committed to an activity that might affect his working hours
- Living in the Beirut and suburbs area.
- Can start immediately or maximum in one month.

Working hours
- Monday to Friday, 8:30 to 5:30
- Saturdays: according to work load

recruitment@entelligence-it.com

IT Technical Support Officer - BLOM - Lebanon

Responsibilities
- Install and configure computer hardware operating systems and applications.
- Monitor computer systems and networks.
- Resolve staff IT problems through a series of actions, either face to face or over the telephone.
- Troubleshoot system and network problems to diagnose and solve hardware/software faults.
- Replace parts as required.
- Provide support, including procedural documentation.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new applications.
- Set up new users’ accounts and profiles and deal with password issues.
- Prioritize and manage many open cases.
- Establish a good working relationship with customers and other professionals (e.g., software developers)

Requirements
- B.E. in CCE or B.A. in Computer Science
- Good Knowledge in Hardware/ Software
- Fluency in Arabic and English - French is a plus
- Good writing skills in English
- 1-2 years of experience in general IT Support
- Location: Hamra, Beirut, Lebanon
- Working Schedule: 8am- 5:30 pm Monday- Friday; Saturdays till 1

recruitment@blom.com.lb

Customer Care Officer - Cyberia - Lebanon

Performs day-to-day operations to provide technical expertise to customers to resolve connection problems.

- Technical diploma or equivalent
- 1-2 years experience in software/hardware
- Good communication skills
- MCSE certification is an asset

jobs@cyberia.net.lb

Technical Support Engineer - IDM - Lebanon

Technical Support Engineer - Corporate Projects Unit

Description
- Supporting corporate clients over the phone
- Installing, configuring and supporting mail servers, proxy servers, LAN, WAN, WiFi, Cisco routers, switches, modems, receivers, firewalls and related technologies.
- On site interventions & installations

Requirements
- Fresh graduate
- Holder of an engineering degree in Networking, Computer and Communication, or equivalent
- Self motivated and self-learner, with the ability to work as a team member and under pressure
- Customer oriented
- Good oral and written communication skills
- Willing to work after hours
- Driving license
- CCNA or MCSE is a plus

CpuJobs@idm.net.lb

Technical Support Specialist - IDM - Lebanon

Description
- Supporting clients over the phone and by email
- Installing, configuring and supporting mail servers, proxy servers, LAN, WAN, WiFi, switches, modems, firewalls and related technologies.
- On site interventions & installations

Requirements
- Holder of TS or LT degree in Networking, Computer and Communication, or equivalent
- Fresh graduate
- Self motivated and self-learner, with the ability to work as a team member and under pressure
- Customer oriented
- Good oral and written communication skills
- Willing to work after hours
- Driving license
- CCNA or MCSE is a plus

CpuJobs@idm.net.lb