Responsibilities
- Install and configure computer hardware operating systems and applications.
- Monitor computer systems and networks.
- Resolve staff IT problems through a series of actions, either face to face or over the telephone.
- Troubleshoot system and network problems to diagnose and solve hardware/software faults.
- Replace parts as required.
- Provide support, including procedural documentation.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new applications.
- Set up new users’ accounts and profiles and deal with password issues.
- Prioritize and manage many open cases.
- Establish a good working relationship with customers and other professionals (e.g., software developers)
Requirements
- B.E. in CCE or B.A. in Computer Science
- Good Knowledge in Hardware/ Software
- Fluency in Arabic and English - French is a plus
- Good writing skills in English
- 1-2 years of experience in general IT Support
- Location: Hamra, Beirut, Lebanon
- Working Schedule: 8am- 5:30 pm Monday- Friday; Saturdays till 1
recruitment@blom.com.lb
