- Provide help desk support to all users on network and desktop hardware, software and other end-user specific products.
- Process Help Desk calls
- Resolve technical computer, network and software related issues, escalating problems as necessary, and providing formal and informal end user training
- Assist in providing process, procedure and trouble shooting documentation to end-users
- Assist the IT Manager in managing the central computing facility, network infrastructure, helpdesk, database management, electronic library resources, data security, document imaging, web services, electronic communications and enterprise-level system development and management.
- Assist in network management as to matters related to backup/restores, technology standards, test environments, hardware/software upgrades, etc; Ensure that the network is always available with safe and secure data
- Assist is some programming tasks, development of reports, etc.
hr@arope.com
