The Solution Designer provides customers with professional, timely, accurate and effective proposals to provide SITA services. The Solution Designer drives new business opportunities by leveraging knowledge of information technologies and of the air transport industry. The role produces cost effective, deliverable solutions to customers, based on a detailed pre-sales review of customer requirements, strong product knowledge and applicable professional services. The commercial goals are to increase the overall customer satisfaction, to expand new business revenue, and to promote continuing revenue retention.
Key Responsibilities
- Be the interface to customers on technical & commercial matters and contribute to customer engagements
- Establish and maintain a professional relationship with customers
- Work with customers to better understand their business and develop sound solutions to meet the customer's business requirements
- Work closely with Account Managers/Directors to develop sales and accounts development strategies
- Promote SITA by furnishing customers with comprehensive, up-to-date information on current products, product enhancements and new solutions, through customer meetings and workshops
- Design and co-ordinate the development of business solutions which may involve multiple parties both internally and externally
- Support the technical qualification of customers' communication needs through knowledge of current, new or evolving technologies, and SITA solution portfolios
- Liaise with various internal stakeholders, such as Pricing, Customer Service, and Project Management, to build business case for customer proposals
- Own the technical and commercial parts of proposals submitted to customers
- Work closely with project manager to ensure efficient transfer of projects for implementation
- Collect and report on all customer service subscription parameters in order to analyze and identify potential customers' requirements and proactively work with customers to source for new opportunities
- Interact with colleagues to gain and share ideas and opportunities
Desired Skills & Experience
Requirements
- Degree or equivalent experience in Engineering, Computer Technologies, or Business.
- MBA is a plus.
- Technical certifications are a plus (e.g. CCIE/CCNP/CCDP/IPT).
- Experience in Information Technology, Telecom Industry, or Air Transport Industry technology in a technical pre-sales role.
- Proven track record in producing, communicating, and documenting successful technical customer solutions proposals.
- Knowledge of technologies such as networks, voice architecture, and passenger management applications
- Knowledge of technical and commercial aspects of the Air Transport Industry a plus
- Capable of interacting with key decision makers
- Customer facing and interpersonal skills
- Commercial and financial awareness
- Problem resolution skills
- Presentation skills
Profession Competencies
- Business Acumen
- Persuading & Influencing
- Financial Acumen
- Supplier Relationship Management
- Verbal Communication
- Written Communication
- Creating Value Proposition
- Customer Requirements Analysis
- Solutions Design
info.meia@sita.aero
