IT Assistant - Dernaika Holding Group - Lebanon

The IT Administrator & Assistant is responsible of supporting the IT infrastructure and Assist the IT manager to meet the company’s business requirements, targets and policies. The ITA deals with day to day support requests, Execute specific tasks on ERP, Perform routine checkups, get involved and assist with new implementations and reports to the IT Manager.

Qualifications
Degree: BA Degree in Information Technology or Similar Degree from a university or registered college
Experience: 2 to 4 years of relevant experience

Key Accountabilities & Authorities
- Troubleshoot and resolve hardware, connection, printer and software issues reported to the Department.
- Update network applications as required.
- Maintain daily backup.
- Perform routine server monitoring and performance benchmarking.
- Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the IT manager, as needed. Replace or repair defective parts and equipment.
- Monitor and remove virus, spyware, and other non-authorized software.
- Assist with projects implementations.
- Provide Technical Support to the end users in Office and Retail Stores.
- ERP – Jdedwards specific tasks:
Ensure that the POS Shifts are delivered to the head office on daily Basis.
Process Shifts from POS into JDEdwards Sales, Stock and AR module on Daily basis.
Send Data from Jdedwards to POS twice a day (morning and evening).
Execute stock transfers on demand.
Prepare palms for stock counting and transfers.
Analyze data derived from Palms and deliver the stock counting results.
- Setup new users based on companies standards.
- Create, change, and delete user accounts per request.
- Other IT tasks as required.-

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