For a leading UK company founded in 1995 to develop cross-media publishing, news management and editorial sharing systems.
Outside the UK, the company has an office in Beirut, Lebanon.
The candidate will be based in Beirut but covering (traveling in) the whole of the Middle East and North Africa with potential to Asia
The candidate should have:
- 1 to 3 years of software development, testing, support or deployment
- Good level of communication. Both written and verbal
- Strong candidates with show initiative, be self motivated, tenacious, enthusiastic and work well within a team
- Bachelor + : Computer Science
The following skills are important or relevant:
- Computer Skills: XML – SQL – Linux – Javascript – Web services - Prior Knowledge of Database Software – PHP knowledge is a plus.
- Technical Skills: Bug tracking – Technical Support – VM ware and Windows administration are a plus
- Publishing Systems: Experience of publishing systems and tools such as Adobe Creative Suite is a plus.
The 'Publish live' System Solution Unit in the company provides the following services to clients and partners:
Installation of Publish live system at clients sites after thorough surveys and analysis, training of Clients' IT on systems installed and training of end users, for example journalists, on the publishing systems.
Configuration of server systems installed, including advanced scripting, interfacing with third party systems, and optimization for efficient operations with base OS systems including those of Linux, Microsoft Windows and Mac OS.
Working with the company’s software developers on best optimization and integration paths for software systems in use, including testing application configurations before installing them at clients’ sites.
Work with clients’ project managers and editorial managers on best editorial practices for efficient publishing workflow to paper, online, mobile and tablets.
Manage an efficient help desk for clients and partners, providing quality support according to agreed service level agreements
The Publishing systems solutions specialists are required to perform the tasks above with high degree of excellence, displaying initiative and excellent clients care. This involves also:
Managing support cases – Bug tracking – Interacting with development teams to resolve outstanding technical issues.
Acquiring expert knowledge in all the company’s products installation, configuration and management, providing guidance, training and hand holding to customers.
Build-up industry knowledge on best practices in newspaper and magazine editorial workflow, multi-publishing newsrooms, providing feedback to the company support and development teams.
Handling project management and deployment tasks working closely with the company’s deployment teams at the stage of systems installation, to configure workflow, train and ensure the proper adoption of modern newsroom practices by newspaper editors. This may entail few weeks’ stay overseas at a time.
Assist with drafting the end-user documentation for the company’s solutions as well as training materials for colleagues and customers
Required to allocate a significant proportion of time, on technical development and integration work for extending the application of the company’s products capabilities
Effectively use the Company’s various development procedures, quality assurance and information systems, reporting accurately and regularly on work progress, and taking part in the intra-company discussions and creative activities
Contribute to QA plans and to testing of new product releases
Undertake Project Management duties when required
Send CV to: vsarkis@careerslb.com
