Role Summary - LibanPost Headquarters - Beirut Airport
Responds to client (internal/external) requests Hardware and Software. Take ownership of the reported issue, troubleshoot, resolve and follow up the case in order to solve it the shortest possible time and according to the client service level agreement.
- Perform the duties & responsibilities of the job in accordance with the company policy & standards
- Prepare user machine environment, install applications, install and configure printers and print services as per corresponding procedures.
- Repair and maintain hardware equipments
- Assist users to understand the features of hardware equipment and software, and provide basic training to new users.
- Understand system features and functionality to ensure proper support to the end user.
- Perform Post Print related activities
- Provide first level support for front-end applications by answering the users’ requests.
- Support back-end application’s operation (Ross, MOF, LU, GIS…) by performing central processing of database and generating related reports and forward them to the corresponding client.
- Perform on-site visits wherever/whenever required, on mission basis, for maintenance purpose and software’s upgrade
- Assist in the development and implementation of the corrective and preventive actions
- Coordinate between application Analyst/Programmers, network administrators and end users. Answer user calls and record the incident, communicate problems to the system analysts/network administrators with sufficient information where applicable, and follow up incidents until resolution.
- Follow-up and report to the Supervisor any matters of concern
- Perform other related duties as assigned or requested.
- Propose any process improvement within department
Requirements
- TS or BT in any computer technology field with a Software background
- Good language skills (English)
- Good IT Software and Hardware skills
- Software Background is a must
- Good computer skills (Using Internet and MS Office: Word, Excel)
- 1/3 years of experience in the related field
- Team Work
recruitment@libanpost.com
